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AI Agents for Customer Service Automation

Deliver faster, more consistent, and highly personalized support while reducing operational costs.

70% faster response time with always-on AI agents in Customer Service

Experience a new standard in customer service automation where inquiries are resolved instantly, day or night. Our pre-built vertical AI agents handle multiple customer interactions simultaneously, ensuring rapid response, consistent accuracy, and personalized service at scale. By offloading routine and repetitive queries, your human agents are free to focus on complex cases that require empathy and critical thinking, driving both efficiency and customer satisfaction. 

See our customer service AI agents in action.

Integrate with your existing customer service systems

Digital ClerX AI agents bring intelligence and automation to your existing customer service ecosystem that includes CRMs, ticketing platforms, communication channels, knowledge bases, and other enterprise systems. Our agents give your team an edge in every interaction by resolving issues end-to-end, escalating only when needed, and continuously improving through learning. 

See how our customer service AI agents fit in your environment.

Intelligence across the entire customer service automation journey

From first contact to post-resolution follow-ups, our AI agents are designed to maximize speed, accuracy, and satisfaction, without overburdening your team. 

Customer Self-Service Automation
  • 24/7 availability across chat, voice, email, and social 
  • Contextual answers based on history, sentiment, and policies 
  • Interactive workflows for returns, upgrades, troubleshooting 
  • Intelligent escalation with complete case summaries 
  • Instant retrieval of knowledge base articles 
  • Real-time next-best-action recommendations 
  • Auto-generated, brand-aligned replies 
  • Sentiment detection for smarter escalations 
  • Predictive workload balancing 
  • Root cause analysis of recurring issues 
  • Personalized offers and resolutions 
  • CRM and analytics integration for data-driven service

The possibilities with agentic AI in customer service are endless.

Share your use case and we will show how you can automate.

Measurable impact with our customer service AI agents

50%

Ticket backlog reduction

20%

increase in first contact resolution

35%

reduction in wait time

30%

time savings

Why Digital ClerX for Customer Service Automation

Prebuilt vertical AI agents

Ready-made agents to automate service workflows from day one.

Multi-modal support

Our AI agents are pre-trained on multi-modal models to process queries in different formats.

Multi-agent orchestration

Orchestrate multi-agent systems to automate simple to complex processes.

Adjustable autonomy

Control the level of autonomy AI agents can have and ensure better human + agent collaboration.

Context-aware intelligence

Our AI agents are trained advanced models to deliver personalized, compliant responses.

Custom workflows

Customize pre-built agentic workflows to meet your specific needs and objectives

Omnichannel readiness

Integrate customer service AI agents across your digital channels for omnichannel experience

Model flexibility

Train AI agents on model of your choice, open-source or proprietary, to meet your needs.

Enterprise security

Deploy in your own environment with adherence to your security and compliance requirements

Continuous learning

Our AI agents learn and improves with every interaction and make better decisions

Ready to transform your customer service automation?

Let’s show you how Digital ClerX AI agents can deliver faster resolutions, happier customers, and more productive teams. Fill in the form, and we will get back to you shortly.

Frequently Asked Questions (FAQs)

What is Digital ClerX for customer service automation?

A vertical AI agent platform that automates workflows from self-service to agent assist, enabling faster, more accurate resolutions. 

Yes, it integrates with all major CRMs, helpdesk tools, and communication platforms without workflow disruption. 

No, they complement your staff by handling repetitive tasks, freeing humans for high-value interactions.

By accessing real-time data, analyzing sentiment, and delivering the best possible answer instantly.

Yes, it provides unified service across chat, voice, email, and social channels.